Shipping policy
Order Processing & Dispatch
We prepare and dispatch all confirmed orders within 2–3 business days after payment receipt, keeping wait times short so customers can receive their seafood products promptly and in optimal condition.
International Shipping & Delivery Time
Our standard international shipping usually takes 7–14 days to arrive at most global destinations. Delivery times are estimated and may vary based on different shipping regions and local customs clearance speed. Customers can select the rush shipping option at checkout for expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and shipping destination. The exact shipping cost will be clearly displayed on the checkout page before payment, with zero hidden fees or extra charges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes imposed by local customs authorities. All relevant charges are the sole responsibility of the parcel recipient. We highly recommend checking your local import regulations prior to placing an order to avoid unexpected additional costs.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials professionally designed for seafood items, fully protecting products from damage and leakage while maintaining freshness during transit.
For all high-value orders, optional shipping insurance is available at checkout, providing extra protection and peace of mind throughout the delivery process.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon delivery. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our support team immediately.
If any product defects are discovered after signing for delivery, please notify our customer support within 48 hours. We will verify the issue and arrange suitable return, exchange or other proper solutions.
Customer Support
If you have any questions regarding shipping rules, customs procedures or delivery progress, our customer support team is always ready to offer professional assistance. Feel free to contact us anytime via email: support@tobyelec.shop or phone: +64 226085731.
Thank you for choosing TOBY ELLIOT COLEMAN! We continuously improve our logistics services to provide a faster, safer and worry-free shopping experience for all customers.